On Tuesday, we discussed the importance of Teamwork within a company. Today, I just wanted to include a few suggestions on how you can improve teamwork within your company: It’s who you hire. In the book “Good to Great” the number one factor the authors attribute to a company’s success is the type of people […]
“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, and a civilization work.’’ — Vince Lombardi I think this is one of the hardest aspects of any managers’ job: getting individuals to put aside their own selfish desires for the good of the team/company. […]
I just came across an article from JoAnna Brandi entitled “The Two “R’s” – Recession and Resilience – Which Will You Choose?” The article explains how an employer instilled an attitude throughout their company that if the economy were to go into a recession, they “would not be participating.” Here are a few of the […]
I came across a very interesting article on Company Culture written by Arshad Chowdhury for Fast Company. The article points out a few very cool culture ideas for companies to implement for happier employees. Here are a few from the article: Celebrate Going Home Early. By focusing on work output rather than hours worked, you […]
I came across an article about an interesting study released by Mom Corps on work schedule preferences. After polling more than 1,000 workers, the study showed that approximately 2 in 5 people are willing to sacrifice pay for a more flexible work schedule. The study also showed that the 18-34 age group is three times […]
Today we bring you our fourth installment in our series on improving customer service through your employees. Here we offer you a few detailed ideas on training your employees. Personalize the Training Process– All of your employees are different, so you should be training them all differently. After going through the normal company training program, […]
Earlier in the week we shared a post with you about steps you can take to improve your company’s customer service reputation. We followed that up yesterday with a post about Hiring the Right Employees. Today is our third part of our series on improving customer service through your employees. Here now are a few […]
Yesterday we shared a post with you about steps you can take to improve your company’s customer service reputation. Over the next few days we want to share a few detailed ideas on how you can put those steps into action in your business. We’ll start with hiring the right employees, as bringing in the […]
I noticed this article (Customer Hall of Shame), and it got me thinking about why some companies have such terrible reputations for customer service. To me it seems that many companies get so caught up in following the correct policies and procedures that employees’ ability to creatively solve customer services issues has been taken away. […]
In my dealings, employers generally do a terrible job of creating an environment where employees consistently are willing to share new ideas. If employees are not rewarded for their new ideas, there is a good chance they are not going to be willing to share them. Here’s what kills me: what could a really good […]
