Your go-to hub for marketing tips, guides, and strategies tailored to help insurance agencies grow, connect, and stay ahead.
I noticed this article (Customer Hall of Shame), and it got me thinking about why some companies have such terrible reputations for customer service. To me it seems that many companies get so caught up in following the correct policies and procedures that employees’ ability to creatively solve customer services issues has been taken away. […]
We’ve allowed ourselves to become a commodity. As insurance agents, we have allowed the online direct carriers to sell exclusively on price, and we have turned our products into commodities while it couldn’t be more the opposite. Insurance can be complicated, confusing, and frustrating. Consumers want some guidance in purchasing insurance; but, we are not […]
In my dealings, employers generally do a terrible job of creating an environment where employees consistently are willing to share new ideas. If employees are not rewarded for their new ideas, there is a good chance they are not going to be willing to share them. Here’s what kills me: what could a really good […]
